By The Prophet of Life Recently, a restaurant in New York City wanted to find out why they were getting bad reviews. The reviews mostly focused on two areas, long wait times and cold food. They suspected their staff might be slower than they used to be. They engaged a security company to review their digital security footage and find out what was causing the problems that were being complained about. The security company personnel analyzed the digital footage of a typical lunch hour at the restaurant to a security tape from 2004 to see if they could detect any differences.
In the 2004 tape, customers were seated promptly, and handed a menu. The customers averaged 8 minutes of looking at the menus. The Wait Staff, attuned to this fact came over within an average of one minute of customers closing their menu. Orders were taken in an average of 30 seconds per customer. The food began to be cooked within 6 minutes of the order and was served an average of 15 minutes after that. The customers finished their meals and left the restaurant. The whole process from seating to leaving to an average of 55 minutes.
The 2014 digital recording showed some startling differences. Customers generally had to wait for a table longer because people spent longer at the tables. Customers were seated and handed menus. Most customers spent at least five minutes engaged with their cell phones before even opening their menus. While they are looking at their menus they are still engaged with their cell phones. Waiters come to the table asking if they are ready to order, most people ask for more time. When people finally order an average of 21 minutes after they had been seated, they continue engaging with their cell phones. When the food comes, most people take photos of it and of themselves and their friends posing with the food. Many send the food back because by the time they decide to eat it, it is cold. Many waiters spend many extra minutes with customers answering their questions about the Restaurants WIFI, being shown things on customer cell phones or taking several photos of customers with the customers cell phones. Which impacts the Wait Staffs ability to serve other customers. The average customer spends almost two hours in the restaurant.
We have become a world of people addicted to cell phones. We carry them everywhere. We rarely divert our glances from them. We make calls but spend more time texting, surfing the internet, streaming music or videos and taking or reviewing photos. How often do you hear about car accidents caused by people texting while driving? If we, as a race, the human race, don’t wean ourselves off of this addiction you can expect a lot of changes in the way things are done.
It will become normal for people not to talk to one another face to face. It will become normal for people to get their news from You Tube or blogs instead of credible news organization. It will be normal for parents to give their toddlers a cell phone and leave them unattended for hours at a time. It will become normal for school districts to replace the focus of education on teachers and on cell phones while students of all ages are texting, sexting. Cyber bullying or surfing pornography in their classrooms. It will become normal for airline pilots and bus drivers to surf the internet, watch movies and text while driving. It will become normal for firefighters to finish viewing that you tube video or texting someone before entering a burning building. It will become normal for doctors to text while operating on patients.
People will grow apart from one another. People will have a diminished capacity at their work. People will have diminished enjoyment of their lives. They will lose precious time which could be spent playing sports, writing a great work of literature or curing a disease. If you don’t think that this article pertains to you, or that you aren’t addicted to your cell phone, try going without your cell phone for one week.See if you last the week and if you do, see how often you think about what you are missing without your cell phone because with it, you are missing your life.
From The Kindle book True Stories of Inspiration and General Interest by The Prophet of Life
Copyright 2014, 2015 Love Force International Publishing Company. All Rights Reserved.